Resorts offer guests an oasis from the stress of the world. But that relaxing atmosphere doesn’t come without a lot of hard work. The check in experience, the manicured grounds, the safety and the resort's management are all maintained by employees working in a variety of positions.
Keeping the flowers blooming, the fountains flowing and the grass well-trimmed are the duties of a groundskeeper. These resort employees operate mowers and string trimmers, plant and water flowers, and pull weeds. They also pick up trash along the resorts roads and walkways and in parking areas. They report items in need of repair. Employers expect them to have a high school diploma or GED, as well as the ability to stand for long periods of time and lift up to 50 pounds.
While helping to keep guests safe at the pool, lifeguards may also be expected to keep pool areas clean, straighten chairs and restock or rent towels. They may provide guests with information about the resort and assist in the setup of poolside events staged by the activities staff. Employers expect these staff members to have lifeguard, first aid and CPR certifications and the ability to work independently. They may be expected to pass a swimming and object retrieval test administered by the potential employer.
This staff member works at the resort’s front desk to provide check-in and check-out services such as issuing keys and collecting payment. Front desk employees may provide guests with information about the resort and surrounding area and assist them in resolving complaints. The controller answers the resort’s phones and takes reservations. Employers look for applicants with a high school diploma or GED, basic office skills and a professional attitude and appearance.
A marketing manager prepares materials designed to entice guests to stay at the resort, including photographs, e-mails, brochures, webpages and trade show displays. They may also create a marketing strategy and plan for the resort. Employers may expect a marketing manager to be proficient in professional graphic design software and have at least three years of previous design experience. The marketing manager needs to be a creative, organized, detail-oriented person who holds a bachelor’s degree in marketing or a related field.
These professionals oversee resort staff and operations and are responsible for managing its annual budget. They are expected to regularly inspect units and the grounds to make sure the property’s cleanliness and safety standards are maintained. They also ensure that guests have an excellent customer service experience. They may be expected to participate in marketing efforts to attract new customers. Employers prefer managers who have a bachelor’s degree and three to five years’ experience in hotel or resort management. Companies expect managers to have strong communication and leadership skills, budgeting expertise and an upbeat attitude.