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In supply chain management, order processing is the first step of order fulfillment. Order processors work in a range of business settings, from retail outlets to distribution centers, where they receive and execute customer orders. These processors may receive orders by word-of-mouth, email or telephone.
Order processors receive orders from clients, record the necessary details and send the orders on to the department in the workflow. In an online store, for example, an order processor receives customer orders made through the store’s sales website. He records order details, including product specifications, such as item size, color and billing and shipping information, and prepares invoices. After the customer pays for the goods, the processor forwards the order to the sales department for packaging and subsequent shipping. When suppliers deliver new stock, order processors may record the goods in the inventory before they are shelved or stored.
Getting the Job
The employment requirements for order processors vary by size of employer. Retail outlets and small distribution centers typically hire individuals with a high school diploma and some sales experience. Large businesses, such as many online stores, prefer applicants with at least an associate’s degree in sales and marketing, customer service or supply chain management. To thrive on the job, order processors require excellent customer service, computer, communication and interpersonal skills. Order processors can obtain bachelor’s degrees to qualify for advanced administrative positions, such as supply chain manager or sales manager.
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