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Purchasing a new vehicle is a very time-consuming procedure. Many hours, or even days, are invested in finding a reliable car at a fair price. While visiting a dealership can help you find the car of your dreams, it may not be immediately ready for pick up. However, you are able to follow the progress of your new car as it makes its way to you from the factory. Tracking an ordered Ford vehicle is a fairly easy process that can be achieved by obtaining your vehicle's manufacturing information.
Obtain a Ford factory order form from your dealer. This form will contain the dealer code, model, make, year, body, type of your vehicle, as well as the vehicle order number. Verify that all information on the order is exactly what you ordered.
Request the VIN number from your dealer. The VIN number is a 17-digit number that identifies a car and is unique for every vehicle. Write down the VIN number and save the paper in a safe place.
Call the dealership where you purchased your factory order car. Follow the telephone prompts until you reach a customer service representative. Once connected, give your VIN number and ask for a status of the shipment of your vehicle. Your car will be traced and you will be informed of its last confirmed location.
Use your factory order form to track your order if you do not have a VIN number. Go to the Ford Fleet website, select "Ordering Center," then "Ordering Status." You will have to create a user account and password to proceed. If you do not want to create a user account, you can call the phone number provided on the website (1-800-34- FLEET) to speak with a representative in the Vehicle Order Processing Center.
Call the Vehicle Order Processing Center and identify yourself as a dealer to get the specific status of your vehicle (if still in production).
Be patient; car order may take as long as a few months to complete for back-ordered vehicles.