Employees would have no direction in their jobs without managers to coordinate and assign tasks. Managers possess the knowledge to explain the objectives for projects and the importance of completing them on time. At the same time, managers must communicate well with higher-level managers about performance and results. Expect certain qualities in managers to help all employees perform at their best.
Managers should be fair to all of their employees. They should not only treat everyone fairly, but also avoid playing favorites. Fairness includes assigning similar tasks and projects to employees on the same grade level, and evaluating them on the same standards. Employees who are treated fairly are more likely to enjoy their jobs and want to work for their bosses.
All managers are expected to be competent on the job. They are hired because of specific skills and accomplishments that are closely related to the specifications of their jobs. They must have the ability to perform their own jobs effectively before expecting employees to do the same. Competent managers gain the respect of both their managers and their employees. In addition, employees working for competent managers benefit from strong leadership and consequently may perform at higher levels.
Communication is essential in business but especially among company managers. Communication includes speaking, listening and writing skills. Managers must communicate instructions so their employees understand them. At the same time, they must be able to communicate results well to upper management. Managers must be adept at writing emails, proposals and reports that are explicit and informative.
Leads by Example
Managers are usually required to lead by example. When a new client has a large project requiring overtime, you expect managers to work at least the same amount of hours as their employees. Managers lead by example when training employees. For example, a manager may demonstrate how to greet customers who shop at the furniture store. Employees must observe how they interact with customers and follow their lead. Managers who lead by example can better ensure that employees meet company standards on quality, service, hospitality and other operations. Those who don't lead by example can hurt employee morale, according to Mind Tools.