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Coordinator Duties & Responsibilities

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Just about every industry can have a coordinator. For the most part, you handle all the administrative elements related to the job and act as the middleman from a variety of angles. You’re the person who gets everything together and generally serves as the liaison between departments, customers and clients to some degree. From fashion to accounting, coordinators are responsible for holding down the respective fort and ensure that everything runs smoothly.

Customer Service

If your duties are primarily customer driven, your coordination responsibilities involve tackling customer issues, processing customer requests and specialty orders and working directly with customers to ensure their happiness. You will often need to report to a manager or teams of managers as well as have someone else reporting to you. If you work for a small organization, you may handle everything from answering phones, taking and processing orders and packaging and shipping out orders or working to ring up customers on-site. Expect to have patience, as you might not get to spend every day simply shuffling papers and organizing files. Dealing with irate customers in some larger organizations is the sole role of the customer coordinator.


If you work in the marketing department, your level or coordination will be a little more focused. Depending on the size of the marketing team, you may facilitate marketing and advertising campaigns, as well as work directly with the ad agencies and media. Marketing is a very broad industry that includes promotions, graphic design, advertising, public relations and events. As coordinator, you may simply help each of these departments communicate effectively; in a small business, you may be wearing all of these hats and need to communicate with yourself on how to keep all the plates spinning effectively. Usually, no two days are ever the same: You may make routine calls to place orders, receive quotes or set meetings and appointments. Alternatively, you may only need to maintain proper flow from client accounts, managing deadlines for ad submissions, tracking sources of sales or posting event dates on community calendars.


If your day-to-day coordination is a numbers game, you will most likely experience the cross point where marketing and customer service meet. For finance or accounting coordinators, tracking sales, ad spending patterns and accounts payable is a daily routine. Making deposits, filing receipts and troubleshooting sales discrepancies all fall under tasks of budgeting coordinator.


Crystal Green is a marketing and event management consultant specializing in non-profit organizations and small businesses. Green spent the last seven years working for a statewide education association directing their trade publications, writing articles for programs' training teams and other event-related freelance projects. Green hold a Bachelor's degree in Journalism, and is currently working on advanced degrees.

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