Customer service representatives handle customer requests and concerns. Even though most representatives interact with customers through the telephone, some may communicate by email, fax or face-to-face interaction. Representatives work in call centers where they have their own cubicle equipped with a headset, computer and telephone. Most customer service jobs require a high school diploma. Free online tools can also help those who are new to the field or want to advance in their current careers.
This website offers free training materials for customer service call centers and customer service representatives. It requires no registration for accessing this website. You can use all or some of the training materials to better advance in your career. Training materials include customer service keynotes, articles on the collective bargaining process, training exercises, coaching log, time-management log and a customer-service triage for those in the retail field. The site includes access to other free resources and excerpts from training books.
Toon Up Coach
Toon Up Coach uses interactive and entertaining visuals to help train customer service representatives. There are free quizzes, training materials, informative posters and an online scheduling system. Those in relative sales fields also have access to information on call handling, communication skills, customer care, how to handle difficult callers, enhancing quality and servicing callers. These tools are free to use and there is no need to register.
Business and Legal Resources
To recognize Customer Service Week, Business and Legal Resources (BLR) offers a free customer service training course to managers and associates. Customer Service Week takes place in the month of October, according to the website. During the week in October, they offer the free training course for employees in every type of organization. This course helps customer service professionals increase customer loyalty and satisfaction within their companies. This web-based course includes audio and a PowerPoint presentation. The course only lasts 23 minutes, which makes it convenient for customer service associates. The Business and Legal Resources website is offering 21 more courses in its Customer Service Library.
This website offers a variety of training tools for both advanced and beginning customer service representatives. Its programs include The Phone Skills Test, Welcoming Complaints, Identifying Internal Customers, Selling Opportunities for Service Representatives and Voice Mail Etiquette. It includes customer service training tools for CEOs and those in the health care industry. Registration is required to use the tools on the website.