Business process analysts look at how things are done and investigate how to make them better -- they set the groundwork for improvements. These analysts must be skilled at collaborating with co-workers to gather information to see what process inputs, outputs and technologies currently exist, and figure out opportunities for improvement. When interviewing a business process analyst, focus on how well they can collaborate and communicate, and make sure they fit the organizational culture.
Business process analysts work with a variety of business groups, depending on the nature of the projects they're assigned. It is important to assess cultural fit to determine how well a candidate will collaborate within the hiring department and across the business. Find out if the analyst prefers to work independently or with a team. Analysts need to be self starters, but they must also have the ability to work effectively within teams. Ask candidates what qualities they look for in a manager and among co-workers to see if your organization fits their expectations -- and, in turn, how well they fit your expectations.
The communication style of an analyst should be professional and friendly. Business process analysts must be able to guide co-workers through discussions that uncover current challenges and problems in order to identify areas for improvement. Determine each candidate's communication style by asking for examples of questions used with business colleagues during analysis sessions.
Tools and Techniques
Modeling tools allow an analyst to visualize current processes and the effects of changes. These models are used to determine what is needed to streamline an area of a business. During an interview, ask candidates to summarize the tools they use and their view on the benefits of each tool. Also ask about their use-case process modeling experience. Use-case diagrams provide the analyst with the ability to document steps performed in the workplace to achieve specific results. Determine what use-case modeling experience the candidate has and if it applies to specific departments in the workplace or multiple departments.
Analysts must have strong time management skills to manage their own schedules and workloads in conjunction with project needs and the availability of their colleagues. It is important to ask candidates to describe their time management skills. Find out how they develop schedules to meet objectives, how they keep people informed, and what type of reporting methods they use for status updates. These questions show an interview team how a candidate can introduce value into the workplace.