Organizations hire grievance coordinators to evaluate grievances filed against the organization. They work in a variety of job settings, including insurance companies, correctional facilities and religious entities. The grievance coordinator serves as the middleman between the individual filing the grievance and the organization. Simply Hired reports that the average salary earned by a grievance coordinator in October 2014 was $45,000 annually.
Core Responsibilities
The grievance coordinator receives notices of grievances from individuals filing them as well as any additional correspondence following the initial notice. The grievance coordinator provides a written response to all notices. She then follows up with each grievance by researching the event. This includes talking with everyone involved, reviewing any security footage and gathering witness accounts. She evaluates the situation based on her research and recommends various actions to her superiors. In addition, she provides the documentation necessary for the appeal process.
Additional Duties
The grievance coordinator spends time working on other projects as needed. These include providing training and developing procedures and policies. He reviews the current processes and procedures in place and evaluates whether improvements can be made. He documents any revisions to the process and implements any improvements. He also trains new hires on the grievance process, ensuring that all staff members know what steps to follow and whom to contact. He also conducts regular refresher training for current employees, updating them on revisions to the process.
Education and Experience
Many grievance coordinator positions require a bachelor’s degree with a major in business or the field specific to the company, such as health care. Additional work experience and knowledge of the field are often required. Excellent interpersonal skills and the ability to communicate effectively with dissatisfied individuals are key to succeeding in this career.
Work Environment
A grievance coordinator spends most of her day working at her desk. She uses both her computer and telephone throughout the day. She also spends time meeting with other company employees and walking around the facility. She may need to travel to different sites to meet with individuals involved in the grievance.
