Shift supervisors at Starbucks stores assist the store manager during their scheduled shifts. This includes running the store during those shifts, helping baristas during busy times, training new employees and delegating tasks. According to the company, supervisors are responsible for "modeling and acting in accordance with Starbucks guiding principles."
Customer Service Responsibilities
The shift supervisor is considered an "expert barista," so providing customer service is an essential part of the job. Supervisors are expected to provide beverages and food to customers, but are also there to address customers' issues when they arise. During times of high volume or unusual events, shift supervisors are expected to be calm and in charge.
Shift supervisors at Starbucks run store operations during their scheduled shifts. This includes opening and closing the store, supervising employees, delegating responsibilities, training baristas as needed and developing positive relationships with the staff. The shift supervisor also should recognize the accomplishments of staff members with positive reinforcement. Ensuring proper cash management and cash register policies is another important part of the shift supervisor's job.
To be considered for a Starbucks shift supervisor position, the applicant must have at least one year of customer service experience in retail or restaurants. Having past experience as a barista also helps when applying for a shift supervisor job at Starbucks.
Knowledge and Abilities Required
Starbucks shift supervisors should have the ability to manage the work of others and learn quickly. Strong communication and interpersonal skills are important in dealing with both customers and staff. The shift supervisor should have the ability to remain calm and professional in difficult situations. The ability to multitask is also important, as a supervisor will deal with a number of different things during a shift. Decision-making skills are important as well.