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To become a successful banker, you have to know how to generate business for the bank and motivate a staff. You have to have knowledge of the banking industry and the various products and services offered. Some bankers start off in entry-level teller positions, and some are hired out of college as sales associates. To move up, you need good people skills and a network of individuals that you have established rapport with. Additionally, a banker must know understand the duties and responsibilities of everyone working for the bank.
Gain a complete understanding of the bank's operations. Go through the training provided by the bank to become familiar with the entire operation of the bank. Most banks provide this type of training. You will gain knowledge of your own position, including your duties and responsibilities, plus those of your staff.
Train your staff to be efficient. Every staff member must know his job duties and responsibilities to provide superior customer service. Training sessions can take place one per month or as needed. The staff should always be updated regarding new products, services, policies and procedures.
Develop a network in the community. Go out into the community, attend various functions and establish new contacts. Some of the places you'll want to visit include the local chamber of commerce, rotary clubs, toastmasters and other social events. Networking can help gain business contacts which may lead to new business opportunities through referrals.
Motivate and encourage your staff. A banker must be able to motivate and encourage a staff. Employees are motivated by different things. Some employees are motivated by time off, money, recognition, gifts or awards. A successful bank manager must know what motivates each employee and then put action plans in place with those motivating factors in mind.
Retain and gain new customers. A successful bank must be able to retain current customers by providing excellent customer service. Customers have to be made aware of the various products and services that a bank offers, such as mortgage loans, home equity lines of credit, credit cards, overdraft protection, checking accounts, business checking and certificates of deposits. Bankers must sometimes call current customers to thank them for their business and see if they are in need of any other banking products and services.