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Consistently rated a top place to work, JetBlue offers a range of job options for people interested in working in aviation, travel and hospitality, customer service, and more. Although the majority of JetBlue jobs are located at airports around the world or in the company’s New York headquarters, there are opportunities to work at home, as part of the reservations crew. As a home-based crew member, you’ll work with JetBlue customers over the phone to provide the excellent service that the airline has become known for.
Reservations Crew Job Description
The primary responsibility of JetBlue's work-from-home reservations crew members is to provide customer service over the phone. This includes making reservations for air travel, making changes to reservations as requested and handling customer inquiries about travel. Given the nature of the air travel industry, this often means addressing customer concerns and problems, such as rebooking canceled or delayed flights. Reservations crew members are also expected to sell ancillary products to consumers, such as travel insurance, seat upgrades, and other services. Crew members are expected to provide the JetBlue experience to every customer on every call, which means providing excellent, friendly service and solving problems quickly and efficiently.
Becoming a Part of the Reservations Crew
To work from home for JetBlue, you must reside in either the Orlando or Salt Lake City metropolitan areas, as that is where the company’s call centers are located. The company also requires applications to have at least a high school diploma or the equivalent, two years of customer service experience, and basic computer skills, including knowledge of Microsoft Office programs and the ability to type at least 25 words per minute. The job requires a dedicated phone line and a high-speed internet connection, and a distraction and background noise-free environment. JetBlue conducts a 10-year background check and pre-employment drug testing on all applicants, and you must be legally eligible to work in the U.S.
Beyond the basic requirements for reservations crew, JetBlue does prefer candidates who have previous call center or reservations and sales experience. They look for candidates who are highly motivated, organized, and excellent problem solvers. For the Orlando call center, which handles reservations for the Caribbean and Latin America markets, being bilingual is a plus. All crew members must be willing to work nights, weekends, and holidays, as well as overtime, as required.
Applying for JetBlue Work From Home Jobs
If you meet the qualifications for a reservations crew position, apply online at the JetBlue careers website. The company only accepts applications online. Selected applicants have the opportunity to take a 45-minute online assessment. After the assessment, candidates may move on to a brief phone interview. From there, candidates move on to the Blue Review, an in-person assessment and group interview, and the background screening and drug testing portion of the hiring process before receiving a formal job offer. Upon hire, you’ll be scheduled for training at the Salt Lake City Support Center or JetBlue University in Orlando. The entire process can take several weeks.
Working for JetBlue
Working as part of the JetBlue reservations crew offers flexibility, but be aware that if you have any difficulties with your equipment (i.e., power outage, connectivity issues) you will be expected to report to the call center to work your shift there. However, in addition to the hourly wage, JetBlue careers offer a full range of benefits, including medical and dental coverage, retirement plan options, profit sharing and stock purchase options. And, of course, employees may qualify for free standby travel on JetBlue flights, and discounted standby travel on other airlines.
An adjunct instructor at Central Maine Community College, Kristen Hamlin is also a freelance writer and editor, specializing in careers, business, education, and lifestyle topics. The author of Graduate! Everything You Need to Succeed After College (Capital Books), which covers everything from career and financial advice to furnishing your first apartment, her work has also appeared in Young Money, Lewiston Auburn Magazine, USA Today, and a variety of online outlets. She's also been quoted as a career expert in many newspapers and magazines, including Cosmopolitan and Parade. She has a B.A. in Communication from Stonehill College, and a Master of Liberal Studies in Creative Writing from the University of Denver.