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A 911 dispatcher or operator answers emergency and non-emergency calls and alerts the proper response teams. In addition to sending help, they're also expected to calm the panicked or distraught caller. According to the Bureau of Labor Statistics, most 911 dispatchers need a high school diploma. There isn't a national testing requirement, but your state may require applicants to pass an exam or skills test. Depending on the state, a training program or certification may also be necessary.
Before you can prepare for the exam, you'll need to know the training and certification requirements in your state. Contact the local police department or department of public safety to learn the specific requirements. For example, Florida requires 911 dispatcher applicants to complete a Public Safety Telecommunicator Program, no less than 232 hours long. After completing the program, there's a state exam to pass. Even if a certification program isn't mandatory, you might want to enroll in one to learn the necessary job skills. In Columbus, Ohio, applicants must pass the Police Communications Technician Exam.
Online Study Guides
Columbus, Ohio's Police Communications Technician Exam is a computerized job simulation that tests the basic skills needed for the job, including decision making, summarizing calls, prioritization, memory recall, data entry and cross referencing. In Mesa, Arizona, the written multiple choice exam tests your ability to communicate, locate callers on the map, recognize radio codes and abbreviations and provide directions. It also tests your judgment, such as determining the severity or urgency of a call. Test preparation guides are available for free online. Use the guide to familiarize yourself with the format of the test and the type of material to study.
- Government Jobs: Police Communications Technician - EXAM
- Bureau of Labor Statistics: Police, Fire, and Ambulance Dispatchers
- NYPD Civilian Jobs: Civilian Opportunities as a Police Communications Technician
- Delaware State Police: Copyright © 2010 Biddle Consulting Group, Inc. 1 Delaware State Police Pre-Employment Test Preparation Guide
- City of Mesa Arizona: Mesa Police Department - Public Safety 911 Operator
- Florida Health: 911 Public Safety Telecommunicator Program