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Program technicians, who may also be referred to as farm service agency (FSA) program technicians, are responsible for providing customer support as well as performing a variety of administrative duties and tasks.
The responsibilities of program technicians include using computer software to access and work with FSA programs such as those dealing with conservation and non-insured crop disasters. Additional duties include organizing and maintaining sensitive documents and files, providing customer service, accepting and processing payments, and determining customer eligibility for specific programs.
Program technicians are required to have a basic knowledge of FSA programs and practices as well as an understanding of commonly used computer software programs such as the Microsoft Office Suite.
Although experience relating specifically to the agricultural field is preferred, program technicians are only required to provide proof of at least one year of general work experience and/or one year of experience working in an administrative role.