When competing for a dental receptionist or front office job, you can make yourself stand out from the other applicants by garnering the right training via formal classes, business seminars and on-the-job learning.
Administrative Skills
Dental receptionists complete daily tasks like data entry, filing, scheduling and typing/word processing. Keyboarding, computer usage and general administrative classes are usually offered in high schools, community/junior colleges and vocational-technical schools. Courses can also be found online.
Office Equipment
Training for telephone systems, copy machines, fax machines, scanners and other pieces of office equipment generally occurs on the job.
Interpersonal Skills
It is imperative dental receptionists have strong people skills. Soft skills like friendliness, compassion and helpfulness can be developed via business seminars and honed with experience.
Problem-Solving Skills
Taking business seminars is also a good way to develop the problem-solving and critical-thinking skills. Practical experience is the best way to sharpen these skills.
Dental Software
Most dental offices use prepackaged organizational software, such as Dentrix. The software maker offers seminars and self-paced tutorials.