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Job Duties of Medical Office Staff

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Medical offices are made up of several different staff members. From the second you walk in until the moment you leave, various medical office staff members will have worked with you to ensure your visit was both pleasant and professional.


Medical office staff members preform an array of secretarial, clerical, clinical and customer-related duties in order to assist the office's physician and provide outstanding patient care.


Although medical office staff varies from practice to practice, typical staff teams are made up of receptionists or secretaries, medical billers and coders, transcriptionists, medical assistants and office managers.


According to, common medical office duties include scheduling appointments, greeting patients, filling out and organizing paperwork, billing and coding, transcription, answering phones, verifying insurance, and maintaining office and medical supplies. Duties will ultimately be decided by the head physician of the office or the office manager.


Depending on the size of the medical office, some staff members may find themselves performing extra duties, such as taking medical histories, performing lab tests or taking vital signs, in order to allow the physician to spend more time diagnosing and treating patients' conditions.


Medical office staff members must be good with people. Customer service skills, proper phone etiquette and patience are essential qualities.


Amanda Williams has been writing since 2009 on various writing websites and blogging since 2003. She enjoys writing about health, medicine, education and home and garden topics. Williams earned a Bachelor of Science in biology at East Stroudsburg University in May 2013. Williams is also a certified emergency medical technician.