Good managers play a crucial role in the success of a hair salon. The salon manager role includes managing the business side of the salon, hiring employees and working with clients. Managers need excellent interpersonal abilities, basic business skills and the ability to adapt to changing circumstances.
Salon Manager Job Description
Hair salon manager responsibilities include recruiting, interviewing and hiring stylists. Managers must possess a thorough understanding of client needs before conducting a search for a new stylist. In addition to evaluating the skills of prospective stylists, salon managers assess their ability to attract and retain clients.
Salon managers serve as mentors to stylists and provide guidance and assistance when employees need help with treatments or hairstyles or encounter problems with clients. The manager may be called upon to mediate disputes between stylists or mollify upset customers. Managers also discipline and fire staff members when needed.
Managers set customer care standards and communicate them to staff. They decide how clients are greeted and what touches are added to make the visit more pleasant, such as complimentary coffee or tea, comfortable shampoo chairs or free hair care product samples.
Managers in salons may have a few clients of their own or serve solely in a supervisory capacity. In addition to ordering supplies and managing payroll, managers work with vendors, ensure that licenses are up-to-date, choose which hair care products to offer for sale, and supervise the appointment booking process.
A highly successful manager also understands the importance of marketing. As part of the salon’s marketing initiative, the manager may arrange sales, promotions and events; update the website regularly; coordinate advertising and social media posts; and offer incentives for stylists who bring in new business. The manager may work with the salon owner to set revenue goals and decrease costs.
Managers must also keep up with new trends in hair care and styles and respond to changing market demands by adding new services and offering specialized training to stylists. If hair salon managers don’t adapt to changes, their businesses may eventually lose clients.
Working as a salon manager isn’t a 9-to-5 job. Managers must be available during evenings and weekends when salons tend to particularly busy. They may also be called upon to fill in for absent stylists on occasion.
The most effective salon managers work well under pressure, have a friendly nature, possess excellent organizational and leadership skills, and remain unflappable on days when nearly everything seems to go wrong.
Education and Training
The ideal educational requirements for a hair salon manager vary depending on the salon. Some salons may accept managers with high school diplomas or equivalent education, while others prefer some postsecondary classes. Many, but not all, salon managers start as stylists before they gradually assume more responsibility and eventually move into a management role.
Salary and Job Outlook
The median pay for barbers, hairstylists and cosmetologists as of 2017 was $24,900 per year, according to the U.S. Bureau of Labor Statistics. Managers usually make more than stylists and may receive bonuses or profit sharing in some salons if they meet revenue goals. The hair salon manager salary range varies depending on the size and location of the salon. Employment of hairstylists, cosmetologists and barbers is expected to grow by 13 percent through 2026.