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The technical aspects of writing a quality assurance statement continue to grow more strict due to government regulations on company policies. These statements are for investors and business owners, with the company's productivity, customer service and other areas prominently featured. Writing a quality assurance statement requires the company to first perform an audit. After the audit, you can write the statement.
Format and Abstract
Begin the quality assurance statement with the title, date and author name. Write a descriptive title that breaks down the extent of the statement, such as "Weekly QA Audit." The abstract should briefly summarize the statement. Provide, in the abstract, the essence of the full report so management can quickly scan it. Furthermore, double-space sentences and use a single line between paragraphs. Avoid spacing lines when using a list with bullets and justify all contents to the left.
Follow the abstract with another brief section on the background information of the quality assurance statement. Background information refers to the results of similar audits performed or other similar problems encountered. This section also describes the extent of the report and its purpose, discussing why it was written and what the audit covered.
Detail the audit and its findings in the body of the statement. With regard to the type of audit performed, write about the audit's discoveries, areas in need of improvement, and wasteful or damaging areas. Include charts and graphs if necessary. Compare the audit's findings with the company's policies and standards and discuss how the findings are detrimental or positive to the company, and how the company can improve. The conclusion should discuss whether or not company's standards are being followed.
Write concise text. The statement must be succinct, with simple language to foster reader comprehension. The better the comprehension, the more effective the statement will be in decision making and the implementation of new standards. Write in the active voice. Avoid using jargon and opt for straightforward terms that can be understood by everyone within the company. Further, avoid grammatical errors, the use of first person and personal names, and use bullet points for lists.
Johnny Kilhefner is a writer with a focus on technology, design and marketing. Writing for more than five years, he has contributed to Writer's Weekly, PopMatters, Bridged Design and APMP, among many other outlets.
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