There are various job positions within bank institutions. Positions range from customer service positions (bank teller) to midmanagement positions (internal auditor, data processing officer) to executive-level positions (loan officer, branch manager). These key positions can be found in any bank organizational structure.
Bank tellers are the first line of advertising for a bank. Tellers must be friendly and have an attitude of service. Tellers are responsible for basic account transactions such as servicing savings and checking accounts and providing account inquiries to customers. There is usually a head teller who supervises a group of tellers and whose responsibility is to handle special inquiries or problems with a bank account.
Bank Marketing Representative
A bank marketing representative is an individual who markets banking products to customers. Products range from checking accounts and savings accounts to CD and special deposit accounts. The bank marketing representative is also responsible for understanding the strategic plan for marketing various products and implementing plans for the bank or any branch banks assigned to the bank holding company.
Audit is extremely important in banking environments. The internal audit position is considered a midlevel management position that ensures the bank is following compliance and regulatory laws concerning bank operations and procedures. The internal auditor is the individual responsible for creating audit programs for all areas of operations. Positions under the scope of internal auditor are Financial Auditor and Information Systems Auditor. Information Systems Auditor monitors data processing, data security and disaster recovery strategies for the bank.
Branch managers are assigned by midlevel or executive management to oversee branch operations or a drive-through bank operation. Branch managers create branch work schedules for personnel, provide a budget to executive management concerning resources and ensure that bank policies are followed at the branch level. Many branch managers actually have the title “Vice President of Operations” assigned to their job descriptions. A branch manager can work from the main bank and have several branch banks assigned under her supervision.
Bank loans are a source of revenue for banking institutions. A loan officer specializes in marketing loan products to customers and processing the necessary documents for a customer to obtain a loan. Loan officers examine credit reports and other qualifications of individuals or businesses to receive loans. In the past few years, loan officers have been trained in the area of business development to understand the business process and provide guidance after the loan is obtained by the individual or business. Loan officers, with the advice and consent of the Board of Directors, assist in establishing lines of credit to individuals or businesses.
Data Processing Officer
The data processing officer (DPO) is responsible for the operation, maintenance and security of the bank information systems and offline terminals or devices not attached to the system. At the end of a daily processing cycle, the DPO ensures the general ledger account is balanced. The officer also ensures that daily transaction exception reports are created for managerial review. The DPO is responsible for creating security profiles for employees.