Casino dealers run all table games at casinos, such as roulette, blackjack, craps and baccarat. They are responsible for explain the rules to patrons, taking bets and operating the game. Dealers also make payouts to winners and alert security to any suspicious behavior. Most dealers work at more than one table game, and may even move from game to game during a single shift. A career as a casino dealer does not require much advance training, but individuals who go into the field must have the right personality and temperament.
While there are no formal education requirements for dealers, most casinos prefer to hire candidates who have a high school diploma or GED. Because these jobs require knowledge of basic math, dealers may be required to take a math skills test prior to employment.
Casino dealers must be trained in casino game rules, procedures and dealing techniques. Many dealers complete programs at specialized dealer or technical schools and earn a certificate. Some community colleges have programs for dealers as well. In addition, some casinos have in-house training programs for dealers. In most training programs, dealers are taught the rules and procedures for all major table games, as well as local and state gaming laws and regulations.
Customer Service Training
Many casinos require their dealers to complete customer relations training programs. These programs may run from one week to a month, and instruct dealers on how to provide the best customer service.
Casino dealers must be licensed by state gaming boards. To obtain licensure, dealers must provide proof of residency in the state in which they wish to work as well as photo identification. They are also required to pay a fee. Some states may have age requirements for dealers as well. Background checks are also required for licensure. Dealers who have a criminal record are not eligible for licensure.
Casino dealers must possess strong communications skills because they deal with customers on a regular basis. Many casinos also expect dealers to entertain patrons, so they should have an outgoing personality and enthusiastic manner. Dealers must also be able to remain calm when confronted by angry or dissatisfied players. They should also have cash handling experience and be comfortable working under close supervision. Casino dealers should also be knowledgeable about the city or community that the casino is located in and its local tourist attractions so they can provide recommendations to patrons. Good hand-eye coordination is also helpful for dealers.
Most casinos require dealers to audition for openings. Dealers are given a chance to show off not only their dealing skills but their personality as well.