Casino dealers run all table games at casinos, such as roulette, blackjack, craps and baccarat. They are responsible for explain the rules to patrons, taking bets and operating the game. Dealers also make payouts to winners and alert security to any suspicious behavior. Most dealers work at more than one table game, and may even move from game to game during a single shift. A career as a casino dealer does not require much advanced training, but individuals who go into the field must have the right personality and temperament.
While there are no formal education requirements for dealers, most casinos prefer to hire candidates who have a high school diploma or GED. Because these jobs require knowledge of basic math, dealers may be required to take a math skills test prior to employment.
Dealer Training and Casino Requirements
Casino dealers must be trained in casino game rules, procedures and dealing techniques. Many dealers complete programs at specialized dealer or technical schools and earn a certificate. Some community colleges have programs for dealers as well. In addition, some casinos have in-house training programs for dealers. In most training programs, dealers are taught the rules and procedures for all major table games, as well as local and state gaming laws and regulations.
Customer Service Training
Many casinos require their dealers to complete customer relations training programs, which can run from one week to one month in length. Some community colleges are now offering non-credit and credit courses for people who want to work in the casino and gaming industry. Springfield (MA) Technical Community College, for example, is partnering with the new MGM casino resort in that city to ready people for casino worker jobs. At Atlantic Cape Community College in Atlantic City, NJ, courses are offered through the hospitality and gaming department to train individuals, called croupiers, for work at table games as well as poker and tournament play. There are also certificate programs for professional casino and gaming surveillance.
Licensure by State Gaming Boards
A casino dealer must be licensed by state gaming boards. To obtain licensure, dealers must provide proof of residency in the state in which they wish to work as well as photo identification. Background checks are required, and those with a criminal record will not be able to obtain licensure. Licensing fees vary from state to state. In some states, there are minimum age requirements for dealers.
Got the Skills?
Casino dealers must possess strong communications skills because they deal with customers on a regular basis. Many casinos also expect dealers to entertain patrons, so they should have an outgoing personality and enthusiastic manner. Dealers must also be able to remain calm when confronted by angry or dissatisfied players. They should also have cash handling experience and be comfortable working under close supervision. Casino dealers should also be knowledgeable about the city or community that the casino is located in and its local tourist attractions so they can provide recommendations to patrons. Good hand-eye coordination is helpful for dealers.
Ready for an Audition?
Most casinos require dealers to audition for openings. Dealers are given a chance to show off not only their dealing skills but their personality as well. Rehearse at home before going to the audition. Use your phone to take videos of your practice sessions and you can see the areas in which you might need to improve.
As a casino dealer, looking sharp is part of the job. Dress for your audition the way you'll be expected to dress on the job. A croupier uniform is generally conservative and formal. That means a dark suit, dark tie (perhaps a bow tie) and white shirt. Hair and nails should be neat and well-groomed.
Are you ready to place a bet on your future? A job as a casino dealer might be right for you.