To many people casinos are places strictly for gambling but they offer several jobs that are not directly related to the business. Yes, the casino focuses on gambling and gaming but casinos also contain restaurants, bars, retail shops, hotels, banks and spas, making a wide range of positions available, as well as the behind-the-scenes jobs for the gambling sections.
The dealer will operate the games, collect and pay off chips or money and play the house hand. The vast majority of casino employees are dealers. To become a dealer you must have extensive training and know all the rules of the games.
The surveillance positions are for those individuals that monitor what is going on in the casino. They use audio and video equipment to ensure no one is cheating or stealing and ensuring that all activity is lawful and follows the correct regulations. Surveillance officers will need to have previous surveillance experience and may need to be licensed by the state.
Pit bosses are also known as floor employees. The main activity is to supervise the gaming staff and tables in their designated areas. Pit bosses also will explain the house rules, deal with complaints and help organize floor activities.
A casino is a business and the accountant makes sure that all the money columns add up properly. This position requires the accountant to produce daily and monthly reports on the casinos. Accountants will need to have prior experience in a large company and hold at least a bachelor’s degree.
The cage cashier is responsible for accounting and controlling the transactions in the check bank, cage windows, chip bank and main bank of the casino.
Technicians will repair and maintain the different gambling machines, such as slot machines. They will frequently test the machines and perform any necessary repairs, many times when the casino is full of people.
The valet drivers and dispatchers are responsible for the cars parked at the casino. The dispatcher is entrusted with the car keys and will send the drivers to pick up and drop off cars when needed. They must be able to handle a computer, have a driver's license and work flexible shifts.
Casinos also offer meals and food. Some casinos contain restaurants or cafeterias. Chefs and cooks need proper training and know how to work in facilities that require high volume for production.
Casinos also have sales and shops that require retail staff. In particular casinos specialize in luxury goods as the casino will try to get customer to spend their winnings in the casino. Some casinos require retail clerks to pass math and writing tests besides having experience in retail.
All casinos will offer beverages and alcoholic drinks. In particular bartenders will need to have completed a bartending school. Preference normally goes to individuals that know the state liquor laws, including refusal of service and shut off procedures. Having previous bartending experience is also necessary.