Information technologists are vital to a company since they provide customer support and problem solving methods. They may also use technology to perform research on a company’s computer-related activities. By using technology, information technologists can determine the organization’s goals and methods for meeting them. They must have strong analytical, technical and quick thinking skills. In May 2008, the median annual wage was $75,500, according to the United States Department of Labor.
Meeting Organization Goals
To begin a project on a software, hardware or application, information technologists meet with the organization’s managers to discuss the goals of the system and designing a system for meeting those goals. Other criteria may include inputs for accessing the system, how to format inputs to meet users’ needs and deciding how to process inputs. Some techniques that information technologists use for ensuring their plans run efficiently and completely are data modeling, information engineering, mathematical model building and accounting principles. They may also have to prepare budget-cost analyses and return-on investment analyses to make sure that the proposed system is within the budget of the organization.
Information technologists oversee the software and its components. They have to make sure that the software meets their clients’ needs and expectations. The implementation process may include testing the software, upgrading the software or producing new methods or applications. They use flow charts and process diagrams in order to create or follow the process of the software. These types of documentation are also for reporting any bugs or errors they may find and remove. Information technologists also are responsible for the design procedures of hardware, applications and other systems. Once the software is implemented, tested and debugged, information technologists assist in writing user instruction manuals and training their users.
Customer Service Responsibilities
Sometimes, information technologists provide customer service support. They provide administrators or clients with support services including on-site departmental consulting, review and institute cost analysis and outreach efforts. They may also discuss the project schedule, along with status updates of those major projects. Information technologists also provide technical support to departments within the company or to customers. They help figure out troubleshooting methods regarding computers or software.
2016 Salary Information for Computer Systems Analysts
Computer systems analysts earned a median annual salary of $87,220 in 2016, according to the U.S. Bureau of Labor Statistics. On the low end, computer systems analysts earned a 25th percentile salary of $67,460, meaning 75 percent earned more than this amount. The 75th percentile salary is $111,040, meaning 25 percent earn more. In 2016, 600,500 people were employed in the U.S. as computer systems analysts.