Workforce training can help to improve an organization's performance and reduce employee turnover. Training coordinators are central to this process. They are human resource specialists responsible for evaluating, developing and implementing an organization's training and development programs. Training coordinators can work in a variety of settings, including government agencies, healthcare facilities and business entities.
Mastering the Necessary Skills
Training coordinators require a blend of strong analytical and critical-thinking skills to succeed on the job. They must assess the effectiveness of an organization’s employee training programs, identify weaknesses and recommend appropriate adjustments to senior managers. Since training coordinators need to effectively collaborate with other training and development experts to develop effective programs, they require strong teamwork, interpersonal and communication skills. Competent training coordinators also often possess the ability and enthusiasm to motivate and mentor under-performing workers.
The main responsibility of training coordinators is to improve the productivity and performance of an organization's employees. To do this, they begin by assessing the training needs of the workers. Training coordinators working at a nursing facility, for instance, may conduct face-to-face interviews with nurses and other staff, or supply questionnaires, which they can fill out at their convenience. The coordinator uses this information to design training programs that can address the knowledge and skills gaps among employees. She may organize training workshops, issue training materials, such as pocket brochures and handbooks, or invite trainers to provide hands-on coaching.
In many organizations, training coordinators manage the funds allocated to the training and development department. They develop a budget that covers the needs of the department and ensures the organization has enough training supplies. These coordinators also oversee the use of training facilities and equipment and maintain all training documentation, including employee assessment reports and employee training records. If an organization has external training providers, the training coordinators have a duty to maintain positive working relationships.
Although training coordinators can come from diverse academic backgrounds, they often hold bachelor’s degrees in training and development, business administration, human resources or organizational psychology. Because work experience is not a typical employment requirement, aspiring coordinators can obtain professional certifications from the International Society for Performance Improvement or the Association for Talent Development to demonstrate their competence, as well as enhance career progression prospects. Coordinators can also complete a master’s degree to qualify for employment as human resource managers.