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How to Pass the Interview With Verizon

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The interview process at Verizon will vary, depending on the position you are applying for. In many cases, applicants will have to go through three or four stages of the interview process, beginning with a phone interview. If you are applying to be a customer service representative, you will have to spend some time on the phone taking sample customer calls. Before passing a Verizon interview, you will likely have to take a skills or personality test, a drug screening and a background check.

Complete the phone interview. Verizon will conduct a phone interview first before you will be scheduled to come in for an in-person interview. Have a copy of your resume available, so that you can refer to it during the interview. The phone interview is usually relatively basic and general.

Gather necessary information, if you are scheduled for a follow-up interview. You should bring in a copy of your resume and a list of references.

Role-play the interview with a friend or family member. The best way to pass a Verizon interview is to be prepared and confident. Practice general interview questions, such as: “Why do you think you are a good fit for this position?” and “Where do you see yourself in 5 years?” Practicing how to respond to such interview questions will prepare you to perform well at your actual interview.

Arrive early to your interview. This will allow you plenty of time to find the correct office or check in with the receptionist at Verizon. Dress professionally for your interview.

Make eye contact and smile during your interview. Answer questions directly. If a question is unclear, ask the interviewer to repeat it. Highlight any experience you have that pertains to the job you are applying for at Verizon.

Ask any questions you have about the position at Verizon. You may be able to negotiate salary or benefits with Verizon, depending on the position you are interviewing for.

Complete any skills test or practice calls. The skills and personality tests are often basic and assess your common sense. If you are applying to be a customer service representative, the practice calls may be difficult. You are not expected to know how to answer the questions, but the practice calls are useful to determine how you troubleshoot problems and handle negative or angry people.


Ireland Wolfe has been writing professionally since 2009, contributing to Toonari Post, Africana Online and Winzer Insurance. She obtained her Bachelor of Arts in psychology and Master of Arts in mental health counseling. She is also a licensed mental health counselor, registered nutritionist and yoga teacher.

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