Case management professionals with case management certification have knowledge, expertise and professional experiences in providing services to individuals with complex medical problems, catastrophic illnesses or injuries. For example, they design care plans, coordinate care, facilitate communication, evaluate patient progress and track patient outcomes. The case manager acts in the patient's best interest at all times. The process of case manager certification involves completing a number of steps.
Attain post-secondary education and licensure. Your degree can be an associate's, bachelor's, master's or doctoral degree in nursing. You can obtain the degree in any academic field that promotes the psychosocial, vocational and physical well-being of clients. Also, it is helpful to attain licensure that enables you to practice independently in any setting without supervision of other licensed professionals.
Attain specific work experience that includes the following: 1) You must have at least 12 months of full-time case management experience where you were supervised by a Certified Case Management (CCM) professional; 2) you must have 24 months of full-time case management experience without CCM supervision; or 3) you must have 12 months of full-time case management experience supervising people who provide direct case management services.
Be of good moral character. It is helpful if you have never had a license suspended. It is also helpful if you have never been convicted of a felony, have never sold liquor or drugs illegally or have never held yourself out to be a CMC professional without actually getting the certification.
Complete the online application process. Apply to the Commission for Case Manager Certification (CCMC) and fill out the application form. Your employer submits the employment verification form. You fax in your licensure verification information. CCMC's Eligibility and Compliance Task Force reviews your application and notifies you of your eligibility status. If denied, you file an appeal; however, if approved, you are given permission to sit for the case management certification exam.
Contact Prometric to schedule your exam date. There is a $150 application fee and an additional $175 fee to take the exam. The exam is 3 hours in duration. There are 180 multiple choice questions.
Prepare for the exam. There are preparatory courses that exist but these courses are not endorsed by the CCMC. Granted, the CCMC website does provide suggestions for review along with a reading list. For instance, the exam tests the following topics: psychology, psychosocial theory, interviewing technique, crisis intervention strategies, healthcare reimbursement procedure and client rehabilitation. Also covered in the exam are topics, such as client confidentiality, disability, and case management concepts like goal setting, negotiation, cost-benefit analysis and data interpretation.
Become a certified case manager if you pass the exam. Within 2 weeks of the exam, you will get a report telling you whether you passed. If you do not pass, there will be a description of which items you missed.
Read the case management certification guide that the CCMC provides.