Officially called courtesy clerks, people working in these entry-level store positions commonly are referred to as "bag boy" or "baggers" by the customers. Most courtesy clerks work in grocery stores, while others work in department stores. Their duties depend on the size and type of store.
The main responsibility in the courtesy clerk job description is putting groceries into bags—paper, plastic or the customer's own cloth bags—and then putting the bags into a cart.
Delivery to Vehicles
At some stores, courtesy clerks take the groceries to the customer's vehicle as well.
Courtesy clerks also collect shopping carts from the parking lot and pick up litter around the lot. They sweep floors, and may also clean bathrooms.
Courtesy clerks answer questions from customers about location and pricing of items, return misplaced items to their proper location, and return items to shelves from the check-out when customers change their minds about a purchase.
Because they deal regularly with customers, courtesy clerks must be friendly, polite and have a well-groomed appearance.