Starbucks store managers make sure that millions of customers receive the prompt, friendly service they expect and the delicious coffee and food they enjoy. Starbucks store managers have a fast-paced, demanding job that requires exceptional management and supervisory skills, along with a desire to grow sales and to nurture their workers’ careers. As a worldwide leader in the food service industry, Starbucks offers its store managers competitive wages and an attractive benefits package.
About Starbucks Jobs
According to a 2018 Starbucks report, the company operates 25,000 stores worldwide and generates 10s of billions of dollars in revenue. In addition to its regular hires, Starbucks employs about 15,000 military spouses and veterans and around 50,000 teenagers and young adults. By 2020, the company plans to double the number of youth it employs, and has committed to end gender pay inequality.
In a 2015 report, Starbucks claimed to employ 150,000 workers in Canada and the United States, including nearly 20,000 employees who received promotions the previous year. Besides wages, Starbucks also offers its workers discounted stock shares, a 401(k) retirement plan and insurance plans, which include dental, medical, vision, disability and life insurance options.
Starbucks employees also receive paid time off for vacation and sick leave. The company offers parental leave for new parents and an adoption-reimbursement program. Starbucks' education program enables workers to earn a bachelor’s degree at the company’s expense and its partner assistance program provides financial assistance to employees who face calamities caused by natural disasters or illnesses.
Starbucks Store Manager Salary
According to Glassdoor, Starbucks store managers earn salaries ranging from $35,000 to $73,000, with an average income of around $50,400. Glassdoor bases its estimates on a survey of more than 1,300 Starbucks store managers.
The study also reveals that many managers receive addition Starbucks wages in the form of profit sharing, cash bonuses, commission sharing and stock bonuses. Cash bonuses average more than $5,300, while stock bonuses average about $2,000. Managers received an average profit sharing check of more than $2,200 and average commission-sharing payments of over $5,400. Not all managers earn the same bonuses or commissions.
Starbucks Store Manager Experience Requirements
Starbucks does not require its managers to have a college degree. However, to qualify as a manager, you must know how to analyze financial reports and have three years of retail experience, a least one year of customer service experience and a minimum of one year of supervisory experience. Some veterans can qualify for store management positions without retail or customer service experience, as long as they complete at least four years of military service.
Starbucks Store Manager Responsibilities
Each Starbucks store manager leads a team of employees. She holds the responsibility of hiring, scheduling and training each worker, as well as evaluating their performance and terminating their employment if they present cause for such action.
The store manager must manage the day-to-day operation of his Starbucks location and takes steps to ensure the security and safety of customers and employees. A Starbucks manager must develop organizational plans and set sales goals in order to take responsibility for his store’s performance.
A Starbucks store manager must stay abreast of company policies and implement them within her work group. She must delegate responsibilities and supervise workers during work shifts. When employees fall short of expectations, the store manager must teach them how to use better work methods.
The store manager must know, understand and follow local, state and federal wage and employment laws. He must create and enforce employee work schedules to ensure the quality of his store’s customer service. The manager must listen to customer concerns and make appropriate changes to maintain quality service.
A Starbucks store manager must balance daily reports, handle cash and credit card receipts, produce monthly reports and draft quarterly business reviews. She must maintain adequate inventory of products and supplies and look for customer buying trends that might boost sales.
Starbucks Store Manager Essential Qualities
Starbucks store managers must possess certain personal and professional skills in order to succeed. They must maintain a calm demeanor during busy periods, care about the needs of their employees and express a positive attitude toward providing a satisfying customer experience.
A Starbucks manager must be honest when handling store receipts and writing reports, and must show respect for the company’s culture and values. He must possess the skills to manage his store independently, and he must have the communication skills to instruct and supervise a team of employees.
The store manager must have the ability to deescalate disagreements between employees or customers and be able to respond appropriately during emergencies. She also must have the integrity to handle confidential information such as employee personal information.