While purchasing and owning a property is an option, many residents choose to rent properties. This is especially common in the case of apartments and condominiums. Those renting a property are called tenants and their information must be managed by a tenant coordinator. Tenant coordinators are information clerks who pass information to and from staff members and tenants. They also keep tenant information updated.
Tenant coordinators work for real estate owners who lease properties to tenants. The tenant coordinator is responsible for various tasks such as answering the phone, delivering messages to staff members and ensuring that staff members are abiding by their schedules. These coordinators are also responsible for operating all office equipment, and making sure that the office equipment is in proper working condition and all necessary supplies are stocked. When documents must be written, the coordinator often acts as a proofreader and editor. These coordinators are also responsible for making sure that all files are correctly updated and maintained. Additionally, coordinators often observe costs and determine how these costs can be controlled without affecting correct business operations. When rental insurance is required, the tenant coordinator must ensure insurance is purchased. When tenants have requests, the tenant coordinator must report these requests to relevant staff. These coordinators also fulfill other administrative roles as needed.
Almost all of the tenant coordinator’s time is spent in an office where they oversee with tenant information and communicate with tenants and staff over the phone. They sometimes have to attend meetings. In some cases, the tenant coordinator is required to live on the property that he works for in order to always be available when needed by the tenants.
Written and oral communication skills are necessary since the tenant coordinator must accurately communicate information relevant to the tenants to staff members. Some tenant coordinator positions do not require specific education at all, while others require a bachelor’s or master’s degree in business administration, finance, public administration or hospitality. The education expected of the tenant coordinator depends on the prestige of the property.
According to the Bureau of Labor Statistics, the need for tenant coordinators and other property staff is expected to grow by 8 percent between 2008 and 2018, which is slightly slower than average. The growth that does occur is driven by an awareness of how property values increase when the property is well-maintained.
Property managers, such as tenant coordinators, earned a median salary of $46,130 in 2008. The highest 10 percent earned above $102,250, while the lowest 10 percent earned below $21,860.