Room supervisors manage specific areas such as the dining room or linen room, most commonly in the hospitality industry. They work at facilities such as hotels, events centers and senior living communities, where they supervise staff and ensure day-to-day operations are carried out efficiently. They also work at hospitals and schools. At most organizations, room supervisors report to a senior manager such as the executive chef or housekeeping supervisor.
Education and Experience
The education and experience requirements for a room supervisor vary by the employer and responsibilities. Some organizations require only a high school diploma or equivalent, while others require at least a two-year college degree. Some prefer a four-year undergraduate degree. For overall preparation, you might opt for a degree in hospitality management. Universities offer both undergraduate and graduate degrees in this field. Or, you could opt for more specialized training. If you want to work as a dining room supervisor, for example, you might pursue a degree in food service management. Many employers also require previous supervisory experience in a relevant industry. For example, to work as a dining room supervisor you’ll need managerial experience in food service.
Room supervisors train new employees and work with other department managers to ensure the units they manage perform up to expectations. This might involve responding to comments or complaints from guests or residents and ensuring any mistakes don’t occur again. Room supervisors also order supplies and products and track inventory. At some facilities, they set employee schedules and create and maintain budgets for the department. Unlike some management positions, room supervisors often play a hands-on role, such as serving as the headwaiter at a dining facility. At some organizations, room supervisors are privy to confidential information pertaining to guests, residents and other employees. Those working at medical facilities or senior living facilities, for example, might know about a patient’s dietary restrictions or medications, and must ensure this information remains private.