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How to Become an Airline Ticket Broker

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An airline ticket agent is one who works at an airport and is the first contact that passengers have with an airline. An airline ticket agent's duties usually involve checking in, issuing and even at times selling tickets to passengers. In short, the airline ticket agent handles the total boarding process. They will also handle passengers' luggage. They will first weigh it to make certain that it falls within the guidelines of the airlines, and then the agent attaches the tags to indicate the final destination of the luggage.

Airline ticket agents have the job of selling seats for passengers and rebooking passengers who may have missed their flights. They should have knowledge about airline fares, schedules, hotels and taxis. Another job of the airline ticket agent is announcing flight departures and boarding passengers at the airport gate. It is also their job to make sure that the flight attendants have all of the necessary equipment.

Possess a high school diploma or GED. You must also be at least eighteen years of age.

Possess a good range of verbal, arithmetical, and geographical skills. It would be advantageous to have experience in customer service and sales.

Prepare your resume. It should include basic typing skills plus the ability to use various computer systems. You should also include skills in Step 2.

Determine where it is you want to work. You will find that most airline ticket jobs are located in airports near major cities. Once you have chosen a certain place where you want to work, email the human resources department or employment director for an application.

Complete the application and either mail, email or fax it to your prospective employer.


For more information about airline ticket agents:

Air Transport Association of America 1301 Pennsylvania Ave. NW, Ste. 1100 Washington, DC 20004-1704 (202) 626-4000


It is expected that the hiring of airline ticket agents will decrease through the year 2014. Because of automated ticketing and check-in procedures, there may be a reduction in the demand for airline ticket agents. The airline industry tends to be in a state of flux when the economy is unstable, so airline ticket agents are frequently laid off during times of recession.