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How to Become a Customer Service Trainer

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To become a customer service trainer you will need a lot of experience as a customer service representative. This will provide you with the background and know-how to train and educate others for the job. It helps to have solid presentation and communication skills. To improve your presentation skills you can join a toastmaster organization. They teach individuals leadership skills and effective communication. Some trainers work for one company, while others work for a number of organizations.

Get job as a customer service representative. This gives you an opportunity to learn about a company’s customer service department and its products and services. You also gain invaluable experience as a customer service representative. Familiarize yourself with the computer system, which is instrumental in training others. You can get a job of this sort with a high school diploma.

Shadow one of the customer service trainers in your organization. You can ask for assistance and advice about becoming a trainer from the person currently filling that position. Ask if you can accompany her for one day while she performs her job duties. Find out if you need to fulfill any additional education requirement.

Ask to present a portion of a training session. While you are still a customer service representative, talk to the trainer in charge, and see if you could present a small portion of a training session. This will help move you toward your goal and build your confidence.

Take a speech class. Enrolling in a speech class will help you develop your presentation skills and give you the confidence to stand in front of a group. A class of this sort will help you become proficient at delivering training sessions.

Apply for a position. When an opening becomes available within your company, make sure you show some interest. Fill out an application. During the interview mention all of your attributes and strengths that demonstrate your effectiveness when it comes to performing this job. Mention all the preparation you have done for this job, including researching the position and speaking to other trainers.

Develop a business. Later in your training career may be an opportunity to strike out on your own. You may be able to turn this job into a business that gives you the opportunity to train customer service representatives at many organizations.


Melvin J. Richardson has been a freelance writer for two years with Associated Content, and writes about topics such as banking, credit and collections, goal setting, financial services, management, health and fitness. Richardson has worked for several banks and financial institutions and gained invaluable experience and knowledge. Richardson holds a Master of Business Administration in Executive Management from Ashland University in Ashland Ohio.

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