A hotel houseman is in charge of keeping the hotel clean and in order. It's an important role because presenting a spotless and inviting hotel to guests makes them feel comfortable and likely to return. Hotel houseman positions are busy and active with a majority of time spent on their feet. Expect to need a high school diploma or equivalent, and perhaps some cleaning experience, when applying for a hotel houseman position.
Clean and Maintain Hotel
Hotel housemen are first and foremost in charge of creating a fresh and inviting atmosphere for guests by making sure all areas of the hotel are clean. They maintain the common areas of the hotel such as the lobby, hallways and activity areas like the pool, fitness center and laundry rooms. Hotel housemen may also be asked to clean guest rooms. Since it is one of their most critical duties, housemen should either have good cleaning skills when hired or be willing to learn.
Help with Set Up
A hotel houseman also helps with any kind of set ups that take place in a hotel. If a houseman is specifically assigned to assist with banquets, he would look at the floor plan for the event and set up the tables and chairs beforehand. He might also make sure the food is accurate and in the right location. In addition, he may be present during the banquet to monitor guests needs and requests. Afterward, the houseman would also participate in tear down. Even those housemen not specifically delegated to banquets could help with related duties at similar activities.
Promoting a positive atmosphere to guests is a key role of a hotel houseman. During cleaning and setting up for events, a houseman has the potential of encountering many guests. Being friendly and giving a smile to each visitor is important. These little actions go a long way in making guests want to return to a hotel for future trips. Hotel housemen should also ask patrons how their stays are going and if they need any assistance when passing them in the hotel common areas.
Be on Stand By
A hotel houseman also fills in where needed around the hotel. During busy times, a houseman may be asked to help at the front desk or in the office. Filling in for the bellman is another area where a houseman may be needed. They might sometimes be expected to participate in maintenance activities, such as shoveling snowy walkways.