Referral coordinators normally work in hospitals or medical offices, prescreening patients and providing information to patients about physicians and procedures. Referral coordinators must also make sure that referral and booking management is carried out in agreement with company rules and regulations.
Tasks and Duties
Referral coordinators are required to manage clinic slot availability, respond to voice-mails and messages, obtain insurance authorization for appointments and perform general office tasks such as answering phones, sending faxes and sending emails.
Qualifications and Training
Referral coordinators should have experience in booking appointments in the health care field. A high school diploma and a valid driver’s license is required as well as at least one year of experience in the medical or health insurance field.
Knowledge, Skills and Abilities
Referral coordinators should have strong interpersonal skills, the ability to work well under pressure and time management skills. Referral coordinators should also be self-motivated and committed to achieving the best results.
Referral coordinators can make anywhere from $26,244 to $33,548 as of 2010, according to PayScale. However, salaries can vary depending on the industry, size of the company, educational experience and professional experience.
The work environment is normally in a medical office or health clinic. Referral coordinators should have interpersonal skills because working with patients and communicating to other staff is a normal part of the work day. Referral coordinators may be required to sit for long periods of time.