When a patron of a five star resort, hotel or casino regularly spends a lot of money on-site, she receives preferential treatment by the VIP host, a customer service specialist. According to information provided at salary.com, the median annual salary for this position in 2009 in the United States was $47,831.
Making the VIP customer feel pampered, spoiled and eager to return to the location is the main duty of the job. Good relations with in-house management and local businesses provide the host with outlets to obtain favors and make deals.
A VIP host increases revenues by building good will and customer loyalty.
Charm and charisma are necessary to excel at this job. Negotiation talents are required to obtain coveted entertainment and sports event tickets and secure reservations at top eateries.
The work atmosphere is energetic, friendly and pleasure oriented. Sharp and professional business attire is required.
Experience in high-end customer service positions is desirable. Background in the hospitality industry is preferred.