The front-desk job is a critical role in a company. Generally, front-desk employees are the first person customers or clients speak to or interact with. Front-desk job descriptions can vary depending on the industry. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but also ensure the details of their stay are accurate.
Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary.
Front-desk jobs can carry the title of receptionist, information clerk, registrar or guest relations. If working in retail, such as for a spa, a front-desk person could be responsible for appointment setting and follow-up, message taking and marketing.
Front-desk jobs often require good customer relations skills. The front-desk person is the first impression for a company, whether by phone or in person. A friendly and professional tone and actions are vital in this role.
Front-desk jobs generally require a high school diploma or equivalent. Most of the specific training occurs on the job.
Transitioning to higher-paying administrative or other jobs in an organization is usually a possibility.
2016 Salary Information for Receptionists
Receptionists earned a median annual salary of $27,920 in 2016, according to the U.S. Bureau of Labor Statistics. On the low end, receptionists earned a 25th percentile salary of $22,700, meaning 75 percent earned more than this amount. The 75th percentile salary is $34,280, meaning 25 percent earn more. In 2016, 1,053,700 people were employed in the U.S. as receptionists.