After successfully proving their skills and dedication in the workplace, general cashiers have the opportunity to advance to head cashier positions. Promotions to head cashier positions are given to trusted employees who are highly effective in their jobs and whose work ethic may influence other cashiers. A head cashier may also be the mentor of newly hired cashiers.
Like other cashiers, a head cashier is expected to use a cash register. At Lowe’s, a full-time head cashier is responsible for physically checking the store’s front-end activities where other cashiers are working, maintaining customer service, working behind a register, monitoring entrance/exit doors, and ensuring loss prevention. A head cashier's duties will differ depending on a company's policies.
A cashier position does not necessarily require a high school diploma. This is especially true for workplaces that hire high school students to fill cashier positions. For example, a head cashier that began working as a cashier at a young age and has accumulated a great deal of experience may not have a high school diploma. In such a situation, the head cashier would not have a high school diploma because she may have yet to graduate.
Head cashiers receive the bulk of their training as standard cashiers. At the start of their cashier careers, cashiers are trained by someone with more experience. This trainer is usually a head cashier. As a new cashier employee or as a head cashier transferring to a new location, your first week at the workplace is likely to include “observing the operation and becoming familiar with the store's equipment, policies, and procedures. Depending on the size of the business, this training may be done in a classroom setting or the area where the cashier will actually be working.
Head cashiers should have a basic understanding of math even though they will be using a register. Head cashiers should also have the ability to do repetitious activities, have excellent customer service skills, and have a pleasant personality. Customer service skills and a positive attitude are essential to a head cashier to because they constantly interact with customers and other employees. Head cashiers should also have leadership skills and be comfortable with leading by example.
A head cashier’s work environment depends upon the type of business that employs her. Head cashiers work in many types of businesses ranging from small to large and across sectors. Head cashiers may be employed in schools, supermarkets, department stores, movie theaters, and any location that participates in business transactions.
As of June 2, 2010, the average salary for a head cashier is $25,000 per year.
Cashiers may be required to have foreign language skills if their workplace is in a culturally diverse area. Since they will often be required to interact with the public, they may find it beneficial to learn about the neighborhood surrounding the location offering the head cashier position. Before considering a career as a head cashier, consider the long hours that may be required to stand or move around.