A fabric sales associate is one of the most important people on the team of employees in a retail fabric store. They are the first person customers see, so they must be remembered for having a friendly attitude and being helpful. Along with quality products and good prices, good fabric sales associates are the key to customer retention. They must have an eye for color and fashion, along with a passion for design and decor.
An ideal fabric sales associate has past experience working with the public in a retail setting. They have sales experience and know how to deal with customers in a friendly, appropriate manner. A sales associate should be able to relate to customers by possessing sewing skills and knowledge in different fabric types. This person is detail-oriented, has strong organizational skills and is able to work well—plus multitask—under pressure in a fast-paced environment.
Tasks and Responsibilities
One of the main responsibilities of a fabric sales associate is customer service. Customers should feel as if they are in a hospitable environment in which they are acknowledged. The fabric sales associate makes customers feel welcome to ask any question about the products sold and exercises patience with those requiring extra assistance.
When necessary, a fabric sales associate is expected to help customers select the ideal materials for projects. They must be able to know how to coordinate fabrics and pair them with the appropriate tools and accessories. A sales associate is also required to suggest appropriate sewing patterns and sewing supplies to help a customer complete a project. Fabric sales associates are also responsible for cutting fabrics to a customer’s desired length and should be able to complete a purchase as a cashier. The sales associate is up-to-date on a store’s sales and promotions.
A fabric sales associate must be able to operate all of the equipment necessary to perform his or her job. They must have excellent communication skills and be able to pass information on to customers and coworkers. The fabric sales associate must also possess basic math skills (including knowledge of fractions) and have the ability to write, read and count. The associate should also be to be able to document any necessary items in a manner that is accurate and understandable.
A fabric sales associate must follow the establishment’s dress code. This person should be able to stand for long periods of time and have the ability to move and/or lift products in the store. A sales associate is also responsible for generating sales, providing merchandising and safeguarding company assets.
Expected Work Hours
An ideal fabric sales associate is flexible and available to work different shifts, including nights, weekends and some holidays. Most locations will have shifts that begin as early as 8 a.m. and end as late as 10 p.m.