Hotel or lodging managers oversee the day-to-day operations in a hotel or lodging resort that serves family or business travelers or people on vacation. A manager sometimes needs just a high school diploma, though some hotel chains require a degree in hospitality management or a related career. Previous experience in hotel services or other management positions is normally required.
High Earning Potential
Median annual pay for all hotel managers was a modest $46,880 in 2010, according to the Bureau of Labor Statistics. However, managers in larger hotels in metro areas can often earn significantly more. The bureau indicated that the top 10 percent of earners in 2010 had salaries of $87,920 or more. Projected job growth of 8 percent for this position from 2010 to 2020 supports ongoing income stability and flexibility as well.
Though variable based on the hotel, many managers have significant amounts of autonomy in leadership. They can hire, train and motivate staff using innovative management techniques. They can develop creative approaches to guest services, marketing and promotion and other aspects of the hotel business. Managers in some chains oversee virtually all facets of the business, including financial management, marketing, human resources and contract negotiations with suppliers and maintenance workers.
Hotel manager is usually a full-time position. However, the manager is ultimately responsible for effective operation of the hotel 24 hours a day. This means that if someone doesn't show up for work or if a major problem arises, the manager gets called. In a high-volume hotel with lots of employee turnover, a manager may become consumed with work. Even when at home, he may feel concerned about the hotel and whether any problems will surface.
Difficult Employees and Guests
Hotel managers face a great deal of stress. Some of this stems from the overriding pressure to operate a profitable hotel for owners. However, challenging employees and guest problems contribute to the pressure. Hotels often struggle to retain front desk, maintenance and cleaning staff. The manager must constantly hire, motivate and monitor front line managers and employees in these areas. Additionally, the hotel manager must deal with escalated guest services issues. Larger hotels may have a guest services manager, but many chains rely on the hotel manager to resolve guest problems. Unruly or upset guests can negatively impact the manager's day.