As a performance improvement coordinator, your role is to help ensure that your company or organization is successful in achieving performance goals set forth by the organization's leadership. You may find work in various industries, including health care or information technology, for example. You will help your organization and assist its staff and leaders as they develop, and implement and evaluate a performance improvement program that keeps the organization in compliance of state and federal laws and mitigates potential risk.
Industry-Specific Education and Certification
As a performance improvement coordinator, you must acquire the necessary credentials to support your work in your employer's industry. If you are employed by an information technology company, you will need a bachelor's degree related to that field. If employed for a medical organization, you may need a Certified Medical Assistant or Licensed Practical Nursing certification from an accredited vocational program. Whether this licensure needs to be on the state or national level will depend on the organization you will work with. In a health care setting, PI roles may require a bachelor's degree in nursing, health management or some other closely related area of study. Your employer may also require additional certifications such as the Quality Improvement Associate certification provided by the American Society for Quality.
Typical Reporting Responsibilities
As a performance improvement coordinator, creating and maintaining reports will be a key part of your responsibilities. You will assist with the collection analysis of data pertaining to content management and other systems. If you're working for a medical organization, this data will be used to help physicians and other staffers improve patient care. Because of this, you must be comfortable explaining the complex regulatory and procedural data contained in these various reports to physicians, line level staffers and company leaders alike.
Use of Effective Communication
Communicating effectively is a valuable and necessary skill for you to have in your role as a performance improvement coordinator. You will regularly consult with executive and operational leaders and will be called upon to provide guidance as they continue through performance improvement initiatives. In addition, you will have to communicate program or procedural deficiencies to the appropriate group leaders.
Continual Evaluation Duties
Evaluation is critical to the performance improvement process, and so is a critical component of your role as a PI coordinator. You will be tasked with monitoring program data and making the necessary changes throughout the process. You will also conduct regular quality improvement audits and actively address areas of concern that may be discovered as a result of these audits. You may also have the opportunity to attend provider peer reviews to adequately address quality control concerns.