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A consumer advocate manages, administers and coordinates programs and services designed to empower individuals who have been wronged by a corporate or business entity. A typical duty of this role includes connecting consumers with proper legal representation.
A consumer advocate manages multiple cases at once. After an initial consultation to assess a case's validity, the advocate develops a plan for resolution, which may include referring the case to a resource provider and lobbying on the client's behalf.
Knowledge of Regulations
In order to successfully perform the duties of a consumer advocate, an individual must be extremely knowledgeable about all local, state and federal laws governing the area of practice.
Those seeking employment as consumer advocates may find work within a variety of environments, such as law firms, government agencies and nonprofit organizations. Additionally, private organizations such "Consumer Reports" magazine and political lobbyists employ advocates.
While a college degree is not required to become a consumer advocate, education within the areas of law and research can be quite useful.
In 2014, Glassdoor.com reported that consumer advocates in the United States earn a median salary of $45,000 per year.
KJ Henderson has more than a decade of HR and talent acquisition experience. He has held roles at a Fortune 100 investment bank, a media conglomerate and at one of NYC's largest executive staffing firms. He currently heads recruitment sourcing at a major movie studio. He read literature at Oxford.
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