Floor staff are employees who deal directly with customers in retail, entertainment and food service establishments. They act as salespersons, assist customers, and keep the shelves, displays and other areas presentable. Floor staff responsibilities vary from one industry to another. People looking for work may find floor staff jobs attractive, because employers frequently hire part-time workers and offer flexible schedules for these positions.
Retail Floor Staff Duties
Floor staff in retail stores do a lot more than run cash registers. In stores that market products such as automotive parts, computers, cosmetics and furniture, a member of the floor staff functions as a salesperson and customer assistant. She greets customers, helps them find items and answers questions. In some cases, she may demonstrate how a product works or is used. For example, floor staff may demonstrate computer software or the proper way to apply a new line of makeup. Floor staff also explain store policies, and they tell customers about promotional offers.
Lobby attendants, ticket takers and ushers who work at ball parks, concerts and movie theaters are considered floor staff. These workers usually provide directions, show customers to seats and help locate lost items or children.
Restaurant Floor Staff
Waiters and waitresses perform some of the same duties as floor staff in other industries. For example, they greet customers and show them to their seats. Also called servers, waiters and waitresses describe menu items and take patrons' orders. A server also pours drinks and delivers food orders, and is responsible for making sure the food is arranged in an appetizing manner before presenting it to the customer. He removes empty dishes and cleans tables after customers leave. These cleaning duties may also be delegated to staff members called bus persons.
Floor Staff Job Qualifications
There are no formal education requirements for most floor staff positions. Employers may require a high school or college diploma if technical knowledge is needed for products like computers. Floor staff workers are typically entry-level employees when hired. Training is on-the-job. Some large companies set up training programs. Smaller firms and restaurants usually assign an experienced employee to do the training. Because they deal with the pubic, floor staff employees need to be friendly, detail oriented and polite. In restaurants that sell alcohol, state and local laws usually set a minimum age of 18 or higher for waiters and waitresses.
Pay and Advancement
The United States Bureau of Labor Statistics says the median salary for retail floor staff in 2016 was $11.01 per hour or $22,900 per year. The 10 percent with the highest salaries made more than $25.21 per hour. Waiter, waitress and bus person wages came in at a median of $9.61 per hour. The top 10 percent earned more than $18.49 per hour. Floor staff restaurant jobs often include tips that the worker gets to take home after each shift. The BLS says the number of retail floor staff jobs is expected to grow by 7 percent from 2014 to 2024, which is about average. Waiter and waitress jobs for the same period are projected to rise by 3 percent, which is less than the national average for all occupations. Experienced floor staff workers can advance to supervisory positions. Some employers prefer to promote workers who earn a college degree.