Job descriptions for the same position will read differently depending upon the kind of job you're looking for now. When applying for a similar job you want to highlight your experience and the improvements you made while in your old position. If you’re looking to switch careers you want to emphasis job duties that are transferable or illustrate skills that will be useful in your new field.
No matter which format you’re using to write your job description, begin each statement with an action word. The experts behind "Excellence in Business Communication," a textbook used by college business students, say you should avoid using starting your phrases with I. Here are some action verbs they recommend in their book that work with many waitress duties; serve, resolve, mange, correct, seated, created, and simplified.
Instead of simply stating the tasks you did every day, show how those task benefited your employer when writing a job description. Make your statements objective. Use numbers instead of generic, blanket statements. For example if you help designed a new process for seating guests that shortened the time customers waited for a table mention it and include the exact benefit. Maybe this new process shortened wait time by 25 percent. Use those facts and figures.
Here’s a resume job description appropriate for a waitress seeking a similar job with parallel responsibilities.
Served customer meals while maintaining the restaurant’s high customer service standards. Resolved customer complaints by listening to their concerns and doing everything in my ability to rectify the situation. Built relationships with regular customers by learning and remembering their preferences. Selected achievements: Won the company’s Employee of the Month Award in June, 2008 and October, 2009.
Here’s an example that works well for a waitress looking to advance his or her career. It's also appropriate for a candidate looking for a management position in the restaurant industry.
Assisted the restaurant manger create the weekly work schedule. Filled-in for company supervisors when necessary. Seated guests and served customers during the restaurant’s busy lunch hour. Selected Achievements: Implemented a new scheduling system that cut billable worker hours by 20 percent while improving customer satisfaction levels. Collaborated with company executives to create an employee incentive program that increased worker productivity by 15 percent.
Here's an example for job-hunters looking to switch career paths.
Multi-tasked by seating guests as they arrived, serving seated clientele and operating as a cashier for departing customers. Sharpened communication skills by resolving customer complaints and creating win-win solutions to their problems. Handled five table tickets an hour on average. Learned to thrive in fast-paced work environments.